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911 Service goes down in mid-Michigan
Lansing CLEC goes extra mile to protect customersLansing – June 10, 2010 AT&T’s 911 network went down Wednesday, June 9th affecting all telephone customers in a large section of mid-Michigan stretching from Grand Rapids to Lansing. According to published reports the outage was due to a cut cable. Nevertheless, whatever redundant processes that were in place also failed. This outage affected AT&T’s customers as well as all the telephone customers served by competitive telephone companies. Lansing’s ACD.net jumped into action. Despite not receiving any notice from AT&T, ACD quickly rerouted their calls to an emergency backup Internet 911 service. Kevin Schoen, President of ACD said, “we all rely on the 911 system for life and death emergencies. Unfortunately telephone companies, like ACD.net must buy 911 services from an antiquated AT&T system despite the fact that other more technologically advanced alternatives are available. We want to work with state officials to increase the reliability of the 911 network using the most advanced telecommunication systems possible.” For more information: contact Kevin Schoen, President of ACD.net at 517-999-3250 or John Liskey, Michigan Internet & Telecommunications Alliance, 517-913-5109. |
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